Delivery FAQs

When will you send my order?

We will normally aim to despatch your order within seven days, however the charity is run by volunteers, and there may be times when we can’t achieve this.  We will always notify you if it will take more than 14 days to send your order.

Can I change my delivery address?

If we haven’t already despatched your item, please contact us on the form above immediately, and we will make that change.  If the item has been sent, unfortunately there is nothing we can do, and as a charity we cannot send replacements without extra payment.  Changes of address overseas may occur additional shipping costs.

Can I buy from overseas?

Certainly, and you can place your order in the normal way.  Please note that any Import duties, taxes, customs or other charges are not included in the cost of the product or shipping cost, and these are the responsibility of the buyer. For details of costs, you should check with your country’s Customs Office to learn more about likely costs prior to purchase.  We regret that we cannot provide a refund if you refuse to pay fees at the point of arrival.  Following the UK’s exit from the EU, these charges may be payable in European countries.

How will my order be sent?

Orders will usually be sent by Royal Mail by second class post or International Economy, which are not tracked services.  Within the UK and Europe, deliveries will normally arrive within 28 days of despatch.  Orders to the rest of the world may take up to 12 weeks from despatch.  Heavier orders and international orders may be sent by other delivery providers.

Do you provide express delivery options?

We don’t offer this as standard, but if you contact us we may be able to make arrangements to do this at an additional cost.

Refund Policy

Thank you for supporting the work of Wader Quest through your purchase.

If you change your mind and would like a refund, you will need to return the item to us in its original state within 30 calendar days of your purchase. The item must be in the same condition as when you received it, and be undamaged. After we receive the item, we will inspect it and process your refund.  Money will be refunded only to the original payment method you used for purchase. Please allow ten days for refunds to be processed.

If the product is damaged in any way, or you have returned the item after 30 calendar days have passed, you may not be eligible for a refund.  Please note that import duties, taxes or customs charges are your responsibility, and these will not be refunded, and you will not receive a refund for postage costs if you decline an order at that point.

If you are not satisfied with an item you have purchased from us or it has arrived damaged, please get in touch as soon as possible as we will be keen to put this right for you.

In line with charity law, we are not able to provide refunds for donations, which are made as gifts to the charity.

For memberships, in line with distance selling regulations, you have a 14 day cooling off period during which you can change your mind and request a full refund of your membership fee in many circumstances.  However, you have made use of your membership, for example purchasing member only goods, you will not be eligible for a refund.  This does not apply to memberships taken out in person, for example at events.

If you have any additional questions or would like to request a refund, feel free to contact us.